Refund policy

Return & Refund Policy

 

Thank you for shopping with Joxxoaa. We are committed to providing high-quality outdoor living products and a smooth customer experience. If you are not fully satisfied with your purchase, we offer a clear and fair return and refund process.

 

Return Window

 

You may request a return or exchange within 30 calendar days from the date of delivery.

 

To be eligible for a return, items must be:

 

· Unused and in original condition

 

· Returned in original packaging

 

· Accompanied by proof (photo or video if applicable)

 

Items that have been installed, used, or damaged due to improper handling are not eligible for return.

 

Return Eligibility

 

We accept returns under the following conditions:

 

· Change of mind

 

· Ordered the wrong product

 

· Product no longer needed

 

· Does not meet personal expectations

 

Please note: all returns must first be approved by our customer support team.

 

Return Shipping & Restocking Fee

 

For non-quality related returns, the following conditions apply:

 

· A 10%–15% restocking fee will be deducted from the refund

 

· Original shipping cost (if any) is non-refundable

 

· Return shipping cost is the responsibility of the customer

 

This policy helps us maintain fair pricing and efficient logistics across our U.S. warehouse network.

 

Defective or Damaged Items

 

If your item arrives damaged, defective, or incorrect:

 

· Please contact us within 48 hours of delivery 

 

· Provide clear photos or videos of the issue

 

After verification, we will offer one of the following solutions:

 

· Free replacement

 

· Full refund

 

· Partial refund depending on the situation

 

In cases of transit damage, we will work with the carrier to resolve the issue.

 

Exchanges

 

We currently do not offer direct exchanges.

 

If you wish to exchange an item, please:

 

1. Request a return

 

2. Place a new order separately 

 

Return Process

Step 1: Contact Us

 

Email: servicePlasticWave1@outlook.com

 

Please include:

 

· Order number

 

· Product name or SKU

 

· Reason for return

 

· Supporting photos/videos (if applicable) 

 

Step 2: Approval & Instructions

 

Once approved, we will provide the return address and instructions.

 

Step 3: Ship the Item

 

· Use a trackable shipping method

 

· Ensure the item is securely packaged

 

· Provide tracking number after shipment 

 

Refunds

 

Once your return is received and inspected:

 

· Refunds will be processed within 5–10 business days 

 

· Refunds will be issued to the original payment method

 

· Bank processing may take an additional 7–10 business days depending on your provider

 

Please note: returned items showing signs of use or damage may result in partial refund or rejection.

 

Order Cancellation

Standard Products

 

· Within 24 hours of order: free cancellation

 

· Before shipment: 10% processing fee

 

· After shipment: 10%–15% restocking + shipping fee applies

 

· Once shipped: cannot be canceled

 

Important Note

 

Orders processed from our U.S. warehouse system may enter fulfillment quickly, so cancellation requests must be submitted as soon as possible.

 

Custom or Special Orders

 

Custom or made-to-order products cannot be returned or canceled once production or allocation has started.

 

We always confirm order details before shipment to ensure accuracy.

 

Contact Us

 

If you have any questions regarding returns or refunds, please contact us:

 

Email: servicePlasticWave1@outlook.com

 

Business Address (Hong Kong):

2nd Floor, Room S116, Capital Plaza, 61-65 Chi San Road South, Tsim Sha Tsui, Hong Kong

 

Policy Agreement

 

By placing an order on Joxxoaa.com, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.